A very warm welcome!

What is online physiotherapy/ remote consultation?

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Online physiotherapy (also called telehealth, tele-physio, virtual or remote consultation) is a real-time assessment and treatment session conducted via secure video or telephone, instead of in-person. It includes evaluation, tailored advice, education, exercise prescription, progression and monitoring delivered digitally.

Who can benefit from musculoskeltal physiotherapy online?

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Anyone with joint, muscle, sports injuries, post-surgery rehab, chronic pain conditions can benefit, or looking for clear movement advice. Form.at.Physio supports adults and athletes who want to:

• Understand and resolve MSK symptoms

• Progress safely after injury or surgery

• Optimise strength and movement

• Navigate life-long movement and women's specific health (postnatal, pelvic health, menopausal changes)

• Maintain consistent physio care during relocations or travel 

Is online physiotherapy recognised and regulated in the UK?​

Yes. Physiotherapists must be registered with the Health and Care Professions Council (HCPC) and adhere to professional standards by the CSP whether working digitally or in person. Remote consultations must comply with confidentiality, consent and clinical safety requirements as part of clinical governance.

What conditions can be effectively managed online?​

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Most common musculoskeletal (MSK) conditions — such as back, neck and joint pain, post-surgery rehab planning, movement dysfunction and postural issues — can be assessed and managed online through guidance and exercise prescription. Physical hands-on treatments (e.g., manual therapy) are limited remotely, so some conditions may require in-person follow-ups.

What are the benefits of online physiotherapy?​

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✔ Convenience and flexibility (no travel)
✔ Faster access to professional support
✔ Opportunity for carers/family to be involved
✔ Enhanced self-management through demonstrated home exercises
✔ Useful for those with mobility challenges or distance barriers from clinics

What are the limitations of online physiotherapy?​

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❌ No hands-on assessment or treatment
❌ Technology/internet connectivity barriers
❌ Some physical tests and manual skills aren’t possible remotely
❌ Not suitable for emergencies or where physical examination is essential

Why choose online Physiotherapy with Form.at.Physio?

• UK-registered physio with advanced training and sports exercise medicine (SEM) experience. 

• Personalised, interactive telehealth sessions — live 1:1 assessment and rehab.

• Structured rehab plans that adapt with you over time. 

• No geographic limitations - physiotherapy that moves with you.

We focus on movement clarity, injury understanding, and achievable progress - helping you get back to what matters.

How do I prepare for an online physiotherapy appointment?

You’ll generally need:

• A quiet, well-lit space

• A device with webcam & microphone (phone, tablet, laptop)

• Stable internet connection

• Comfortable clothing to demonstrate movement

Form.at.Physio will send guidance on setup, consent and video calls before the session. 

Are my online consultations private and confidential?

Yes. Form.at.Physio online sessions are conducted via Jane.app a secure, UK GDPR-aligned platform and treated with the same confidentiality and data security as face-to-face sessions. Our Physiotherapists protect patient information at all times. 

Do I need a GP referral for online physiotherapy?

In private practice, you often do not need a referral, you can self-refer directly for a Form.at.Physio consultation.

How will a physiotherapist assess me without touching me?

Remote physiotherapists use detailed subjective history, observation of movement, biomechanics, posture and functional tasks via video to make clinical decisions. If a thorough assessment is not possible remotely, they may recommend face-to-face follow-up.

What happens if my condition is complex or doesn’t improve online?

If your condition requires hands-on examination, manual therapy or specialist equipment, the therapist will advise an in-person appointment or refer you onward. A safe escalation pathway is part of good practice.

Can family/carers join my online physiotherapy session?

Yes - with your consent, a carer or family member can join the session to support communication and help with exercises at home.

Will online physiotherapy be covered by insurance?

Private health insurers sometimes cover remote physiotherapy, but coverage varies by provider and policy. Always check directly with your insurer before booking.

Is online physiotherapy evidence-based?

Research shows hybrid and remote physiotherapy can be effective and acceptable for many MSK conditions when delivered by qualified clinicians. 

Is online physiotherapy evidence-based?

Research shows hybrid and remote physiotherapy can be effective and acceptable for many MSK conditions when delivered by qualified clinicians.