A very warm welcome!
To give you an idea of form.at.physio's online process, each stage from first enquiry to initial appointment
is outlined below.
The Process
01
Schedule a FREE 1:1 Online
Enquiry Call (via Calendly)
​
Book a15-minute call to understand how 1:1 Online Physiotherapy can help you achieve your movement goals.
02
Schedule a 1:1 Online
Initial Assessment
(via a secure online booking link)
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If you like what you hear, book your 45min 1:1 Online Initial Assessment. This is a detailed assessment to get to know you, your activity background, medical history, dive into your personalised needs, and direct how form.at.physio can support your journey. Can't wait to connect!
03
Complete online forms
(via data protected 'Jane.app' link)​
Once your initial assessment booking is confirmed, you shall receive a series of online forms from Form.at.Physio to your email address, including: Onboarding information, Health Screening form, and Consent forms to receive online physiotherapy as well as GDPR Information about how your data is stored. Please note, we will need all these forms completed before we can start our first official session together.
04
Patient Portal Login
(via data protected 'Jane.app')​
Healthcare security is very important to form.at.physio and we take it seriously. To protect you and your medical data we use a practice management software called 'Jane.app'. Your data will be processed and stored in London, UK adhering to UK GDPR procedures.
Read our GDPR & Privacy Policy here.​
05
Join your 1:1 Online Appointment
(via 'Jane.app' video link)​
Get ready for your 1:1 Online Physio session. Proper preparation is essential to ensure a smooth and effective session. This includes both physical and technical setup.
​
Read our appointment preparation tips here. ​​
06
Treatment & Exercise Plan
(via Email / Whatsapp)​
Following your initial consultation, form.at.physio will design a personalized treatment plan aligned with your movement goals. This plan will include strength and conditioning, education, stretching, and tailored programming recommendations. During your one-on-one online session, we will demonstrate the exercises, observe your movements, and provide real-time feedback and adjustments as needed. Your rehab plan, including supportive exercise videos, will be delivered via email/ whatsapp within 24 hours of your appointment.​ ​
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In.form more training terminologies here. ​
07
Follow-up sessions and ongoing support
(via Email / Whatsapp / Jane.app)​
Online physiotherapy usually involves a series of follow-up sessions to track your symptoms and progress your exercise program using the latest evidence. Form.at.physio will provide a personalised programming schedule designed to align with your goals. You can easily book follow-up appointments online through your 'Jane.app' patient portal. For additional support, consider upgrading to our Longevity Program, which includes weekly 30-minute check-in calls to help you stay on track and move with confidence.​
08
Benefit from Online Physio
(form.at.physio moves with you)​
Form.at.Physio utilises advanced, convenient Telehealth software that eliminates geographical and physical barriers to high-quality care. Our practical programs are designed for efficient, functional, fun movement, providing expert physio guidance that moves with you! We are 100% committed to playing our role in helping you achieve your health and movement goals. There’s a lot of great work ahead!​
GDPR & Privacy Policy
Form.at.Physio is passionate about protecting and respecting your privacy. Please read our GDPR & Privacy statement below:
Form.at.Physio, an online virtual physiotherapy clinic based out of the UK, fully complies with the European Union’s General Data Protection Regulation (GDPR) Article 6(f) and Article 9(1). Lawful collection and processing (including the distribution of email and text message appointment confirmations and reminders) of personal health data of natural persons who are EU residents is only carried out where necessary for medical and health appointment confirmation, evaluation, diagnosis, and treatment purposes.
All data collection and processing occurs for the legitimate medical and health interests pursued by Form.at.Physio, the data controller. Personal data collected and processed includes but is not limited to full name, address, contact information, family relations, medical information, diagnosis, and other items as required by the Health and Care professionals Council (HCPC) and Chartered Society of Physiotherapy under the Data Protection Act 1998.
Form.at.Physio is registered with the Information Commissioner’s Office the UK’s independent body set up to uphold information rights and are the authority on data protection issues. (ICO Registration: ZB860346)
https://jane.app/guide/is-jane-gdpr-compliant
Get ready for your appointment
Physical Preparation
​​​Find a quiet, private space with enough room to fully stretch out—we recommend an area the size of a yoga mat. Wear loose, comfortable clothing that allows for unrestricted movement.
Technical Set up
Make sure your internet connection, camera, microphone, and speakers are functioning properly. Our telehealth platform is accessible on both laptops (via a link) and mobile devices (via the app — we recommend downloading and testing it in advance). Before your appointment, you’ll receive an email with a session link—simply click to join, we look forward to meeting you there!
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